Consumer Focus, the independent consumer champion, today commended Ofcom for developing a successful organisation-wide consumer focus in its report Rating Regulators.


The report, which rates six regulators on a range of performance indicators, highlighted Ofcom as the only regulator to audit the way it takes consumer interests into account in its decision-making.  It also welcomed the new emphasis by Ofcom on empowering consumers through the provision of consumer information such as its price accreditation scheme and its consumer guides.


An Ofcom spokesperson said “We welcome Consumer Focus’ recognition of Ofcom’s achievements in improving its consumer focus.  Ofcom will take on board the recommendations made in the report to ensure a better future communications experience for consumers.”


In addition, Ofcom has launched an online guide to help consumers save money on their phone and broadband services, to view the guide click here: